Legal

Package Policy

What can and cannot be sent on the RYDO APP. This policy applies to every customer booking a delivery and every RYDO-verified rider carrying a package. Sending a prohibited item is a serious breach of our Terms of Service and may lead to permanent suspension and referral to law enforcement.

Version 1.0Effective: October 2026Next Review: April 2027Governing Law: Federal Republic of Nigeria

On this page

1. Package Limits 2. What You Can Send 3. Fragile Items 4. What You Cannot Send 5. Zero Tolerance 6. Oversized Packages 7. Protection and Compensation 8. Rider Responsibilities 9. Violations and Consequences 10. Contact and Reporting

1. Package Limits at a Glance

Limit	Rule
Maximum declared package value	₦200,000 per delivery
Protection, declared value below ₦100,000	Up to ₦20,000 compensation
Protection, declared value ₦100,000 and above	Up to ₦50,000 compensation
Bulky surcharge	₦500 flat for packages over 10kg or 280cm girth
Oversized (girth over 280cm)	Redirected to a Freight Quote, not booked normally
Cash	Maximum ₦10,000 per delivery

Every RYDO delivery is GPS tracked, confirmed with a one-time delivery code and logged. RYDO may investigate any delivery suspected of carrying a prohibited item and cooperates fully with law enforcement agencies.

2. What You Can Send

Documents and paperwork

Letters, contracts and legal documents
Certificates and academic records
Government forms and passports (sealed)
Business reports, invoices and agreements
Court documents (sealed envelopes)

Clothing and personal items

Clothing, shoes, bags and accessories
Books, stationery and office supplies
Gifts and personal parcels
Household items (non-fragile or well packaged)
Toys and games (non-hazardous)

Food and beverages

Prepared food in sealed containers
Packaged groceries and provisions
Bottled drinks (properly sealed)
Cakes and pastries (secure boxes)
The customer bears the risk of spoilage within the normal delivery window

Electronics and gadgets

Phones, tablets and laptops (properly packaged)
Accessories, chargers and cables
Small electrical appliances and computer peripherals
Smart devices and wearables

Business and commercial goods

Retail products and merchandise
Spare parts and components
Industrial samples (non-hazardous)
Fabric, textiles, stationery and printing supplies

Medical and healthcare

Over-the-counter medicines (non-controlled)
Medical equipment (non-hazardous) and first aid supplies
Vitamins and supplements
Prescription medicines (sealed and clearly labelled)
Controlled substances are strictly prohibited

Hardware and tools

Hand tools and power tools
Building materials (small quantities)
Plumbing and electrical fittings
Automotive accessories (non-hazardous)

Cash and valuables

Cash up to ₦10,000 per delivery
Jewellery and watches (declared and properly packaged)
Declare the true value at booking, up to ₦200,000
Undeclared high-value items are not covered

3. Fragile Items

Glass, ceramics, artwork, mirrors and other fragile items are allowed, but only if:

The customer marks the package as fragile when booking
It is packed with protective material such as bubble wrap, foam or a rigid box
The customer accepts that RYDO's liability is limited to the protection compensation cap

RYDO is not liable for damage to fragile items that were not declared as fragile, were not packed properly, or cannot withstand normal motorcycle delivery vibrations.

4. What You Cannot Send

Category	Examples
Dangerous and hazardous materials	Explosives, fireworks, ammunition, firearms and weapons of any kind, petrol, kerosene, diesel and chemicals, toxic or corrosive substances, compressed gas cylinders, radioactive materials, biological hazards, flammable aerosols.
Illegal items	Narcotics and all illicit drugs, counterfeit and pirated goods, stolen property, trafficking-related items, anything banned under Nigerian federal or state law, items under import or export restrictions.
Living things	Live animals, birds, reptiles or insects, plants carrying pests, unpackaged biological specimens, human remains or body parts.
Adult and offensive content	Pornographic material, child exploitation material (immediate police referral), hate speech or propaganda, defamatory publications, material inciting violence or terrorism.
Controlled substances	Prescription medicines without a valid prescription, NAFDAC Schedule I to V drugs, unregistered pharmaceuticals, controlled veterinary medicines, unregistered performance-enhancing drugs.
Financial instruments	Cash above ₦10,000, uncrossed or bearer cheques, unregistered SIM cards, hardware crypto wallets of unverified source, counterfeit currency, illegally obtained financial instruments.

5. Zero Tolerance

Anyone found sending or carrying the following faces an immediate permanent ban and referral to law enforcement. There is no appeal for zero-tolerance violations.

Any narcotic, illicit drug or controlled substance
Firearms, ammunition or explosive devices
Child exploitation material
Stolen property
Counterfeit currency

RYDO cooperates fully with the NDLEA, EFCC, Nigeria Police Force and all relevant agencies.

6. Oversized Packages

Girth is length plus twice the width plus twice the height.

Package size	How it is booked
Standard (up to 10kg and 280cm girth)	Book instantly in the app, no surcharge
Bulky (over 10kg)	Book in the app, ₦500 surcharge added automatically
Oversized (over 280cm girth)	Freight Quote form, our team replies within 24 hours

7. Package Protection and Compensation

Declared value	Maximum compensation
Below ₦100,000	Up to ₦20,000 for loss, theft or damage in transit
₦100,000 and above	Up to ₦50,000 for loss, theft or damage in transit
Delivery code confirmed	No cover. The delivery code is proof of delivery, so no claim is possible

Customers must declare the true value of their package when booking
Undeclared or under-declared packages are only covered up to the tier maximum
RYDO shows the compensation cap at booking, and customers must acknowledge it
Packages worth more than ₦200,000 are not accepted. Use a specialist courier instead

8. Rider Responsibilities

Never knowingly carry a prohibited item. If you suspect one, refuse collection and report it in the app or call 08081259375
Riders who had no knowledge of the contents and acted in good faith are protected from liability
Riders found knowingly carrying prohibited items face a permanent ban and referral to law enforcement
Never open or tamper with a package. Report damaged, leaking or suspicious packages before continuing
Always enter the correct delivery code. Completing a delivery without it is a policy violation

9. Violations and Consequences

Violation	Consequence
Sending a prohibited item	Immediate account suspension and investigation, permanent ban if confirmed, referral to law enforcement
Rider knowingly carrying a prohibited item	Immediate permanent ban, earnings held pending investigation, referral to law enforcement
Not declaring package value	Compensation limited to the declared amount, possible account warning
Attempting to bypass the delivery code	Immediate investigation, Rider Score reduction, suspension or permanent ban
Fraudulent claim on a confirmed delivery	Permanent ban, possible legal action, referral to the EFCC
Sending cash above ₦10,000	Account warning, package may be returned, repeat means suspension

10. Contact and Reporting

Report a prohibited item in the RYDO APP under Help & Support → Report a problem. If an item is in transit and it is an emergency, call 08081259375 immediately. You can also reach us on WhatsApp at 08081259375 or email rydosupport@gmail.com.

RYDO DIGITAL SOLUTIONS LTD · RC 9702090 · Port Harcourt, Rivers State